Sodemann developed the Ultimate Caregiver,(Cloud ReAction) which merges pull cord technology with the power of cloud computing and mobile devices to allow for wireless paging and generated staff response reports. The integration of these technologies is especially useful for nursing facilities and elderly care homes, where nursing staffs are constantly on the go, attending to a number of patients.

“We’re applying these technologies in new and creative ways,” Sodemann said. The development behind the collaboration of these technologies has been an evolving process over the past five years with cloud computing introduced to the collaboration earlier this year. The Ultimate Caregiver  (Cloud ReAction)   connects a pull cord system, either wired or wireless, in a nursing facility with a cloud hosted at a data center. When a patient pulls a pull cord, it triggers a light to turn on. A light sensor sees the automatic light and sends the pull cord information to the data center over the Internet. The data center then transmits the information to pagers and mobile devices to alert nursing staffs about where the pull cord call is coming from. Alerts can be sent through texts, e-mails, pages and phone calls. The data center also tracks pull cord calls and generates reports detailing the amount of time staff takes to respond to a particular call. According to Sodemann, the Ultimate Caregiver’s most significant strengths are that all computing involved takes place in the cloud which is more reliable than other servers, and the cloud can be connected to existing nurse call systems so that facilities do not have to invest in costly new technology. 

DataComm Plus has connected these capabilities using the cloud with four facilities, including two in the greater Milwaukee area, one in Nebraska and one in Iowa. One of the facilities, the Sisters of St. Francis of Assisi convent in St. Francis, has been relying on the Ultimate Caregiver (Cloud ReAction) since July so that its nursing staff can better identify nuns in need of urgent help. The convent is home to 40 sisters who receive 24-hour care. Another building on the convent’s campus, Clare Hall, houses about 70 sisters who have two shifts of care available to them daily.

Convent administrator John Schmitt said the organization needed to update its technology to better accommodate elderly nuns with exceedingly demanding health needs. ”The sisters are aging in place, and we wanted to improve the quality of care and reduce the response time,” Schmitt said. ”We wanted to make sure that as their need for care increases, we could adapt to it to take care of them,” he said. Originally, Sisters of St. Francis of Assisi had a wired nurse call system connected to a panel of lights. When a nun pulled a pull cord in her room, a light would come on in the hallway right outside her room door. The panel of lights would also light up and sound a tone to alert staff which room the pull cord had been pulled in. The system was limited in that it required a staff member to be at the panel as much as possible. Otherwise, caregivers would have to explore the hallways when hearing the alert tone to find which light outside which room was signaling the patient in need. The Ultimate Caregiver (Cloud ReAction)  technology enables staff alerts via pagers using the same pull cord system……

http://www.biztimes.com/article/20121029/MAGAZINE03/310299987/-1/Technology_telecom#.UJgSuqqBuVc.blogger

Who: Dealers and sales staff can sell any of our products and we can assist with installation, training, and direct support as needed. When we started, the business model

required direct support of the dealer in almost all cases for Call Accounting, OnTime4Class and many of our other products. Now with remote access to customer computers, within seconds we can offer more services as an option.

 

What: The new technology and changing economy forced us to expand our business model. When the economy stumbled, many of our dealers retired or went out of business. End-users would call us and needed help. At first we tried to find a new dealer but found we could serve them better and faster via a direct internet connection so we began to charge for the service and support.

 

When: We created a reasonable price for training and annual service – we began to offer it to the dealer as an option with any of our products over the last few years.

Why: The majority of the dealers did not use us for help unless the customer was a long distance away or they were unable to resolve the customer’s issue. Other dealers lost a tech or two and needed the extra help. Needs differed with each dealer, so we changed our sales and support philosophy. You do the billing for your customers, but we’ll provide the support.

 

Where: If the computer that has our software has internet access, we can help via remote desktop connection. If that’s not possible we may be able to help by phone and email.

 

Can you give us an example? Ten years ago if we sold a Centralized Call Accounting system with four remote sites and the main location, our bid would include the software and installation assistance. Now,  dealers can purchase a service bundle for just 10% more, and then the customer is trained by our staff, the installation is done with our programmers, and first year’s end user questions and tech support are handled directly by us. This is available with Call Accounting, OnTime4Class, InnService and Spark. It is required for Smoke Signal, AppointmentReminder Software and Doctor Reminder Software.

 

We can send you an order form detailing dealer cost and options, as well as MSRP suggestions that can be a guideline for pricing. (We consider these minimum markup amounts.)

 

How: None of this could be done when we started selling call accounting twenty years ago. We built a network of dealers by selling software and supporting the installation team by phone, then later with pcAnywhere for difficult problems. We still need a local contact for technical support but now the dealer does not need to do more than telephone programming in most cases. He can then turn over the software implementation, training of customers and tech support to us if needed. Everyone concentrates on their own specific areas of expertise!

 The Problem – “The interconnect business model is dying …” I was stunned hearing this statement a couple months ago. Ultimate is not an interconnect but 90% of our dealer base is in the telephone business. I have been asking a number of questions to dealers since then, questions like:

 What are you selling on a monthly basis? 

Most are waiting to add staff until after the election and surviving on any deal that comes along, but not selling many phones systems. They are moving toward cabling, data-services, and looking for the “Next Opportunity.” Sadly some are just putting “time in” and looking to retire. Sobering …

Two Ultimate Solutions

Your Resources 

Sales people need wins and focus. You can have one marketing manager call all your medical clinics and sell Doctor Reminder Software. Our strength is:    

·        The Risk

 

The Reward

The Decision

You have a business with payroll every couple weeks, and you know (in the back of your mind) that the telephone market is slowly disappearing as smart phones keep getting smarter. You want to keep your staff and income moving forward and if you don’t change course you know the future holds more changes. It is time to catch the next wave!  

Tell me or show me more

The problem is call accounting on a per system basis is expensive if you have a computer, SMDR data card, and a local administrator. Having centralized call accounting would be great but every system has an extension 200 and lines one through six.  Ultimate has the Answer!

A. With Centralized Call Accounting we can accept IP data from the internet, create a unique store code for extension 200 in Tulsa, Sacramento, or New York City, adjust the time for each location and give this traffic studies to boot!

B. Keep data separate with multiple copies of the software on one server. This makes growing easier but still only using one computer. Cloud Call Accounting for different phone systems, different time zones, different stores but one administration center.

Imagine one computer, one administrator and management reports for every store automatically. Call Roy Catron to review your national or regional account application today. 262-789-9654

The dispatcher communicates with the ambulance by radio while drivers head to the Children’s Hospital. While talking they can press one of three touch screen buttons for Team A, Team B, or Team C. That is all they need to do -the Smoke Signal software calls the chosen team members’ cell phone, direct phone or even home phone and delivers an audio alert message. At the same time text and email messages are sent the team members to increase the chance of reaching them in a timely fashion. Something like, “Incoming ambulance to ER now for Team B. Report now for an emergency in route. Please reply that you received the message and are coming to the ER.” Finally, because cell phones don’t always receive calls or text messages inside the hospital the medical teams have in-house pagers that get the message too. Dispatchers get visual response on the screen as the team replies that they are coming to the ER.

The Children’s Hospital started with the three local teams then liked the results so much they added ten city buttons for the Flight for Life helicopter for the largest metro areas in Louisiana. They are now adding Smoke Signal in another department for internal communications to staff and departments. Smoke Signals have gone digital and lives are being saved because messages are getting out. Ultimate has placed Smoke Signal software in prisons, schools, utility companies, municipalities, and large companies for enhanced communications and reminders for deliveries and appointments.

 

“You know, your decking could do with a bit of wood preserver on it.” He was right, it could. But it is a big job – we have a lot of decking surrounding the extension to the house we built a few years ago. So he quoted us a very reasonable price … 

(Not that we checked or got any competitive quotes – but it seemed cheap for the amount of work) and we agreed for him to do it. A couple of days later he was back to do the decking. He worked like a dog for two days – sanding the decking down and hand painting it all with the wood preserver. As we paid him, he said:”You know, if you have got any other jobs need doing – painting, repairs, anything, just give me a call.” And as it happens, we had been thinking about getting the main room in the extension and the hallway painted. So guess what? James ended up doing that too. So from what started out as a $20 job to clean out our gutters, he ended up with a small 4 figure sum. Not a bad bit of business development work really! What were James’s “secrets”? 

Well, firstly, he had a low cost, low risk entry level offer.When we first met him, we didn’t know if he could do a good job or whether we could trust him. But for $20 it wasn’t much of a risk. When he did a good job, and when he chatted to us as he did it, he built his credibility and his relationship with us. Next, he used his eyes, ears and common sense to spot something else we needed doing - the decking. By working flat out on it and charging a good value price, he built his credibility and relationship further. Having built his credibility, he’d earned the right to ask if there was anything else that he could help with. And there was.Now here’s the thing. James is “just” an odd job man.

But how many of us highly qualified professionals have that low cost, low risk entry level offer where we can prove ourselves?  Not many. How many of us professionals keep our heads up and our eyes and ears open to spot other areas we can help our clients in – rather than just knuckling down, doing the work and getting out? Not many. And how many of us have the confidence in our own capabilities to know that after having done good work, offering to help in other areas is not being pushy or salesy – it’s actually appreciated by our clients who need that help. Once again, not many.

2012 is probably going to be a tough year for many professional firms. But I suspect James is going to do OK.

“if you’d like more ideas and tips on marketing from Ian Brodie, you can grab a free copy of his Pain Free Marketing Blueprint here:

Best Regards,

 https://www.yousendit.com/download/T2dlWUhqQ0NCTW5MYnNUQw

2. Copy your data.  Close Ultimate Call Accounting on the old PC and copy the contents of the Ultimate folder from the old PC to the Ultimate folder on the new PC.  The Ultimate folder is usually found in C:\Program Files on the old PC.  Replace any files with the same name.  You can copy the files directly over the network or via other media such as CD-RW, DVD-RW, thumb drive, etc.  If you use a CD-R or DVD-R, the files may be copied as read-only files.  If this happens, you must remove the read-only restriction on the files after copying.

3. Activate the software.  Start Call Accounting on the old PC and on the new PC.  Enter the level 3 password (level3 by default) and go to Security–>Software Activation on both systems.  Call Ultimate to receive the deactivation code for the old system and the activation code for the new system.

4. Move the call data (CDR) feed.  If your call data comes to the PC via a serial cable, you must disconnect that cable from the old PC, connect it to a serial port on the new PC, and make sure that the correct serial port is selected as the source for SMDR in Maintenance–>Settings–>General.  Then move the serial cable to the new PC.  If your call data comes to the PC over the network from a Toshiba CIX system, make sure that the IP address of the new PC matches the IP address of the old PC and remove the old PC from the network.

Please note that Ultimate Call Accounting version 9 will not collect call data (CDR) on a serial port in Windows Vista, Windows 7, or later.  In this situation, you must upgrade to Ultimate Call Accounting version 10.0+

 Jim Hahn — Ultimate Software Products — 262-789-9609

Operating Systems

Windows 2000 Professional

Windows Server 2003 (one user logged in at a time) 

Windows Server 2008 (one user logged in at a time)

Windows Vista

Windows 7

1 GB hard drive space (default) / 1 serial port or network interface card for SMDR / Mouse / Keyboard / Monitor

Optical drive to load software (or load from web)

 Back-up device (suggested – include the entire Ultimate Directory)

Flash drive, external, or other

 Printer

For printing reports (network printer is fine)

Emailing reports

MS Outlook is the default application (all other use SMTP)

 Standard pricing stays the same – just press the following to request the new price list -> Order form <- for Ultimate Call Accounting 10.0+ (sent to dealers and distributors only)

 ·         Single site or multiple site centralized call accounting is now shipping with release 10.0 software

·         The dealer is responsible for service and end user support. Ultimate assists your staff for the first year by email, online and by phone

·         Software CD’s will only be shipped by request – the software can be downloaded from our website. download Ultimate Call Accounting 10.0+

 

• Sell the call accounting quarterly or annually and define your own profit margin
• Ultimate will support the account with training, direct end user / online support.
• This allows you to create a recurring stream of revenue!

Option B (Great for marketing companies that outsource most services)

• Dealer refers the customers to Ultimate to sell, train, support and bill the end user – outsource the account for Ultimate Call Accounting
• Dealer just charges for the installaion and then refers the account to us. Our sister company charges $325 for the programming and and phone system hardware and then has the customer contact us directly.

Finally Free Trails!